01
Answer with your information
Use business services, policies and FAQs as reply context.
NEXIONAL / MODULES
AI assistant
Reply with your business context and act through the compatible modules you enable.
FROM IDEA TO WORKFLOW
Here’s how it fits your day.
Questions repeat. Customer service should keep moving. Your assistant uses your business knowledge to answer across channels. Add compatible modules so it can also check availability, explore the catalog, handle quotes or record incidents within its configured scope. Your team continues cases that need a person.
MODULE FEATURES / AI assistantWhat you can do.
What you can do.
It all starts here.
These are the module’s main features. You can then connect its events to other tools through automations.
02
Define how it helps
Configure tone, instructions and service scope.
03
Use compatible modules
Enable bookings, catalog, quotes or incidents in the assistant’s scope.
04
Continue with your team
Hand the conversation to a person who can continue with its available history.
THE ASSISTANT CAN TAKE ACTION, TOOYour assistant knows your business.
Your assistant knows your business.
Your modules give it tools.
Add compatible modules to its scope. It can consult and act within the functions, rules and permissions you configure.
CUSTOMER
Do you have a table for two tomorrow?
ASSISTANT + ENABLED MODULEBookings & appointments
Check availability → Create booking
Explore this moduleCUSTOMER
Which option would you recommend?
ASSISTANT + ENABLED MODULESmart catalog
Browse catalog → Compare options
Explore this moduleCUSTOMER
I need a quote for 20 people.
ASSISTANT + ENABLED MODULEQuotes
Collect requirements → Prepare proposal
Explore this moduleCUSTOMER
I need help with my order.
ASSISTANT + ENABLED MODULEHelp & incidents
Consult help → Record an incident
Explore this moduleYou can use modules without the assistant through their available interfaces.
Enabling AI does not grant access to every module: you define its scope.
Illustrative examples. Actions depend on the enabled module and its configuration.WITHIN A CONVERSATION WORKFLOWNine actions.
Nine actions.
You choose the journey.
Combine messages, questions, data and connected actions. Each step has a concrete function; the assistant follows your configured order and conditions.
Send a message
Include a prepared message at the workflow step you choose.
nexional.Send a message 01 / WHEN THIS HAPPENS
The assistant detects the configured intent
- Name
- María López
- [email protected]
- Interest
- Services for my team
The event starts the workflow
Include a prepared message at the workflow step you choose.
Nexional assistantPrepared message sent
Reply with AI
Prepare a reply using the step instructions and conversation context.
nexional.Reply with AI 01 / WHEN THIS HAPPENS
The assistant detects the configured intent
- Name
- María López
- [email protected]
- Interest
- Services for my team
The event starts the workflow
Prepare a reply using the step instructions and conversation context.
Nexional assistantWe are a team of 12. Where should we start?10:42
We can start with your most repeated process. Would you like to review service or bookings?
Contextual reply
Contextual reply
Reply with business knowledge
Consult business knowledge to answer within the workflow.
nexional.Reply with business knowledge 01 / WHEN THIS HAPPENS
The assistant detects the configured intent
- Name
- María López
- [email protected]
- Interest
- Services for my team
The event starts the workflow
Consult business knowledge to answer within the workflow.
Nexional assistantWhat are your service hours?10:42
Source: business hours
Our service hours are Monday to Friday, 9:00 to 18:00.
Source: business hours
Source: business hours
Ask and save the answer
Ask a question and wait for the answer. The information is available to subsequent steps.
nexional.Ask and save the answer 01 / WHEN THIS HAPPENS
The assistant detects the configured intent
- Name
- María López
- [email protected]
- Interest
- Services for my team
The event starts the workflow
Ask a question and wait for the answer. The information is available to subsequent steps.
Nexional assistantI need a proposal for my team.10:42
How many people are on your team?
We are 12 people.
Answer saved: 12 people
Answer saved: 12 people
Collect contact details
Request the details your flow needs: name, email or phone, depending on configuration.
nexional.Collect contact details 01 / WHEN THIS HAPPENS
The assistant detects the configured intent
- Name
- María López
- [email protected]
- Interest
- Services for my team
The event starts the workflow
Request the details your flow needs: name, email or phone, depending on configuration.
Nexional assistantI would like you to contact me.10:42
Of course. Could you share your name and email?
María López · [email protected]
Contact details collected
Contact details collected
Add tags
Apply configured contact tags to organise follow-up.
nexional.Add tags 01 / WHEN THIS HAPPENS
The assistant detects the configured intent
- Name
- María López
- [email protected]
- Interest
- Services for my team
The event starts the workflow
Apply configured contact tags to organise follow-up.
Nexional assistantContact tagged
Hand off to a person
Pass the conversation to your team to continue with its history.
nexional.Hand off to a person 01 / WHEN THIS HAPPENS
The assistant detects the configured intent
- Name
- María López
- [email protected]
- Interest
- Services for my team
The event starts the workflow
Pass the conversation to your team to continue with its history.
Nexional assistantI would prefer to continue with a person.10:42
Of course. I’ll pass your conversation to the team.
Service team
With conversation history
Your team continues the conversation
Send an email
Send a notification through the step’s email connection, using prepared content.
nexional.Send an email 01 / WHEN THIS HAPPENS
The assistant detects the configured intent
- Name
- María López
- [email protected]
- Interest
- Services for my team
The event starts the workflow
Send a notification through the step’s email connection, using prepared content.
Connected emailSubjectNew demo request
Maria Lopez requests a demo for her team. Contact: [email protected].
SendGmail / SMTP
Email sent
Run a webhook
Send workflow context to a compatible endpoint in your system.
nexional.Run a webhook 01 / WHEN THIS HAPPENS
The assistant detects the configured intent
- Name
- María López
- [email protected]
- Interest
- Services for my team
The event starts the workflow
Send workflow context to a compatible endpoint in your system.
Webhooks
POSTapi.example.com/eventos
{
"event": "assistant.workflow.step",
"conversation": { … },
"data": { … }
}200 OKEvent received
Context sent to your system
CONNECT THE NEXT STEP
All automationsOne action starts another.
See how information moves from the module to the tool you need.
nexional.AI assistantThe assistant detects the configured intent
01 / WHEN THIS HAPPENS
The assistant detects the configured intent
“I would like to request a demo for my team.”
CONFIGURED CONDITIONIntent to request a demo
- Detect intent
- Ask for name and email
- Notify the team
The event starts the workflow
Run the prepared steps and notifications
Connected emailSubjectNew demo request
Maria Lopez requested a demo for her team. The assistant collected her contact: [email protected]. You can now continue the conversation.
SendGmail / SMTP
Request sent to the team
AI assistant
Intent detected → assistant workflow
When it detects your configured intent, the assistant starts the prepared journey: asking questions, collecting details and notifying your team or system.
Your team or system receives the context
Explore the workflowYOUR NEXT STEP, MADE EASIERYour business has potential.
Your business has potential.
Let’s connect it.
Platform, website, software or visibility. Tell us what you need and we will shape the next step.
Free initial assessment · A conversation, no obligation