"Our club’s WhatsApp was flooded late at night. Now the bot handles it and the team focuses on the courts."
Customer support
that truly scales.
Unify WhatsApp, Telegram, Instagram and web chat into one inbox. AI answers FAQs, qualifies leads and triggers workflows. Your team steps in only when needed — with context, traceability and full control.
0:12
Transcription: "Hi, do you have availability this Friday around 9?"
Hi! I don't have exact availability this Friday at 9:00 PM. 🗓️
I have availability at 8:15 PM or 10:30 PM. Does either work for you?
Type a message...
What is Nexional?
Turn chats into real operations
Centralize your channels, apply business rules, and turn conversations into actions: follow‑ups, handoff, reporting, and bookings/appointments when you need them.
Unified inbox with context
One thread per customer: channel, history, status and full traceability to operate without losing time.
Do you have a table for 4 on Friday?
Of course! What time do you prefer?
Around 9 PM
Booking confirmed · Fri 9 PM 🎉
Modules that fit your operation
Start with inbox + 24/7 AI and enable only what you need: bookings/appointments, hours, analytics and integrations.
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Booked Holiday
Human handoff with context
When intervention is needed, your team gets history, notes and case state — no back‑and‑forth.
AI
Handoff
Agent
ChannelWhatsApp
History12 msgs
StatusTransferred ✓
WhatsApp / Telegram / Instagram / Widget
Rules + control
Metrics & exports
Overview
The essentials of Nexional
Modules, industries, pricing and custom builds — everything you need to get started.
01
What you can activate
Solutions
Modules to automate support and operations: 24/7 answers, guided flows, human handoff and optional bookings/appointments — powered by your business rules.
See solutions
02
Use cases by sector
Industries
Nexional adapts to clinics, hospitality, padel, professional services and more verticals. Each sector has its own rules and Nexional respects them.
See industries
03
Economic model
Pricing
Clear structure, no surprises: a setup cost, a base monthly fee and optional modules activated based on your operation's complexity.
See pricing
04
Something more specific?
Custom development
Need a fully customized AI assistant tool for your operation? We design the flow, logic and integrations from scratch.
Talk to the team
Real customers
What existing customers are saying
Teams that stopped answering messages one by one and now run on a unified inbox.
Results you can feel
85%
Time back Less repetitive work
Instant replies More support capacity
24/7
24/7 Always on
70%
Auto‑resolution More cases solved
Frequently asked questions
We cover the basics before the demo, then we focus on your real case.
Do I need to change my CRM or the way I work?
No. Nexional connects to your channels and can integrate with your CRM/ERP via API. We start simple and expand once the pilot proves value.
What happens when the bot doesn’t know something or the customer asks for a person?
Instant handoff: you get the chat with history, notes and state (booking, issue, lead…). Customers don’t feel the switch and your team comes in ready.
How do you prevent the AI from making things up?
The assistant is constrained to your info (FAQs, policies, services and rules). If a detail is missing, it asks or hands off.
How long does it take to go live?
It depends on channels and modules. With assessment + pilot, you can be in controlled production in a few weeks, then scale progressively.
How is pricing calculated if there are no fixed rates?
It’s scoped: channels, approximate volume, modules and integrations. After the assessment, you get a fixed proposal before production.
What data do you store and why?
Only what is necessary to operate (conversations, bookings, metrics). Demo and contact form data is used only to reply to you. You’ll find the privacy summary below.